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SHAC is a registered Housing Association and charity, operating in Northern Ireland.   It originated in 1977 as the Student’s Housing Association Co-operative Ltd with the aim of providing accommodation for mainly students and single people.  Over the years however, our services have expanded and developed and we now strive to satisfy a wide range of general housing needs, not only for singles but also for couples and families, with our experience and commitment.

We operate under legislation contained mainly in the various Northern Ireland Housing Orders but are also subject to detailed guidance, regulation and audit by the Department for Social Development (DSD) Northern Ireland with whom we are registered.  We are also subject to the Equality provisions of Section 75 of the Northern Ireland Act 1998.

Our housing stock is concentrated in the greater Belfast area  - which extends to Newtownabbey and Carrickfergus;  the Coleraine /Portstewart/Portrush Triangle and Derry City.   Our Head Office is located in Central Belfast and there is an Area Management Office in Derry serving the needs of our clients living there and in the general Coleraine/North Antrim area. 

The Association offers accommodation under public sector tenancies which may be Secure, Short-hold or (predominantly) shared non-secure.  We offer two main categories of accommodation; Shared and Self Contained,  suitable for the needs of a wide range of clientele. 

In June 2011 SHAC Housing Association became an independent member organisation of the Oaklee Homes Group and this will not only  prepare  us for the business challenges which lie ahead, but will also offer new additional opportunities to enhance our service provision, to operate more efficiently and to  embrace new partnerships.

As a registered charity SHAC is a not-for-profit organisation, which means that we use any financial surplus to improve or expand our services and to build more homes.

A Board of Governors whose members serve on a voluntary basis is responsible for how the association operates. A Chief Executive is responsible to the Board for ensuring that its decisions and policies are carried out as intended.

OUR MISSION

The mission or raison d’etre of the Oaklee Homes Group is :

"to be the leading provider of customer focused housing and support services in Ireland"

As a member of the Group, SHAC shares this over-riding objective and in seeking to contribute to its achievement we will:

• Put our tenants/residents at the heart of all our actions
• Provide good quality homes which meet the aspirations of our tenants/residents
• Work to providing a standard of service that exceeds the expectations of our clients and stakeholders
• Create and maintain a culture which maximises the potential of our Board and staff.

OUR CORE VALUES

Our Core Values represent the framework in which we will fulfil our mission and stand for how we will behave in the day-to-day course of doing business. They are the mainstay of our business; guide our thinking; underpin all our activities and help shape the identity and culture of the Group of which SHAC is now a part

• Customer Focus …. "putting our customers at the heart of everything we do through promoting service excellence"
• Respect and Dignity …. "we treat our customers and staff with fairness and embrace diversity"
• Integrity …. "we will act at all times with probity and encourage openness, accountability and transparency in all our activities"
• Sustainability …. "we will provide services that are efficient, competitive and offer good value for money and respect and protect the environment by providing for current needs without jeopardising future provision"
• Continued Learning …. "we will foster continuous improvement and change by equipping our Board and staff with the appropriate skills to deliver an excellent service"

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