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Your phone calls to us may be recorded for training or quality control purposes.

SHAC HEAD OFFICE
33 May Street
Belfast
BT1 4NA

Phone the SHAC Services Centre on
Tel: 0845 074 3431
Fax: 028 90333724
E-Mail: shac.org.uk AT enquiries

SHAC REGIONAL OFFICE
Rock Mills
126 Strand Road
LondonDerry
BT48 7AD

Tel: (028) 71267627
Fax: (028) 71370213
Email: shac.org.uk AT housing.foyle

OUR OFFICE HOURS ARE 9am - 5pm, MONDAY TO FRIDAY
At Weekends, on public holidays and after 5pm on weekdays, we will only respond for emergency repairs
We expect our staff and contractors to be considerate and respectful towards you. We expect you, your family and visitors to behave in a similar way towards them.

WHEN YOU CONTACT US:

• If our customer advisors are very busy and you are waiting in a queue, we will answer your call as soon as we can, but you could try again later.
• If you are calling about a repair you have already reported, please tell us the job reference number we gave you when you first contacted us.

Warning - check identity cards!
Anyone who comes to your home to carry out a repair, inspection or gas service will have an identity card with their photo on it. You should check the card carefully. Also, check that they are coming to do a repair or servicing you are expecting and that the number on their works order is the same as the job reference number we gave you when you reported your repair. This also appears in your repair acknowledgement letter. If you are at all unsure, ask them to stay outside and phone the SHAC Services Centre.