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RIGHT TO REPAIR

The Right to Repair scheme allows in certain circumstances that that if there is a delay in completing some housing repairs that might detrimental to your health then you may be entitled to compensation. The repairs must cost less than £250 to qualify for the Right to repair scheme.

Contact the SHAC Services Centre on 0845 074 3431 to find out if a repair qualifies for the Right to repair scheme.

• What types of repairs are included?
• What happens after I report the repair?
• What happens if the work isn’t completed on time?
• What if the work still isn’t completed?
• When doesn’t the ’right to repair’ scheme apply?
   

The Right to Repair scheme covers certain emergency and urgent repairs. Examples of these "Qualifying Repairs" are for example:

• Total or partial loss of electrical power.
• Unsafe power, lighting socket or electrical fitting.
• Total or partial loss of water supply.
• Total or partial loss of gas or oil supply.
• Blocked flue to open fire or boiler.
• Total or partial loss of space or water heating.
• Blocked or leaking foul drain, soil stack or (where there is no other working toilet in the dwelling house) toilet pan.
• Toilet not flushing (where there is no other toilet in the house).
• Blocked sink, bath or basin.
• Tap which cannot be turned.
• Leaking from water or heating pipe, tank or cistern.
• Leaking roof.
• Insecure external window, door or lock.
• Loose or detached banister or handrail.
• Rotten timber flooring or stair tread.
• Door entry phone not working.
• Mechanical extractor fan in internal kitchen or bathroom not working.
   

Contact the SHAC Services Centre on 0845 074 3431 for more information on whether or not your problem qualifies for the Right to Repair scheme.

WHAT HAPPENS AFTER I REPORT A REPAIR?

We will tell you:

• the name of the contractor who will carry out the work;
• when the work will be completed.

WHAT HAPPENS IF THE WORK ISN’T COMPLETED ON TIME?

If the contractor does not resolve the fault or fails to respond you can ask the us to get another contractor to carry out repairs. The Service Centre operator will give you a new date when the work will be completed.

WHAT IF THE WORK STILL ISN’T COMPLETED?

Then you may be entitled to compensation if the work isn’t completed by the second deadline. Contact the SHAC Services Centre on 0845 074 3431 for more information on the rate of any compensation available.

RIGHT TO COMPENSATION

If you are a tenant who has carried out improvements to your home and your tenancy has ended or is about to end, you may be able to receive some compensation for the improvements, provided they were approved by us previously and you have suitable records.
Who gets compensation?

If you are a tenant with SHAC you may be able to get compensation for any approved improvements to your house or flat. In special circumstances, where you are unable to make a claim, others may be able to claim on your behalf.

YOU WILL NOT RECEIVE COMPENSATION IF:

• you buy your house or flat under the Right to Buy Scheme
• your home is being repossessed by us
• you are being given a new tenancy for your existing home.

DO I NEED PERMISSION TO MAKE IMPROVEMENTS?

Yes. You must get our written permission before you make any improvements to your home. If we refuse to give permission you can appeal our decision to the Group Head of HousingOperations. You will only receive compensation if we had agreed to the improvements before they were made.

HOW MUCH COMPENSATION WILL I GET?

This depends on a number of factors such as:

• The age of the improvements
• Was consent given?
• An estimate or invoice for reasonable costs when the work was done
• A calculation of ’depreciation’
• The costs of any work to make adjustments or correct any work or obtain checks or permissions.
   

HOW DO I MAKE AN APPLICATION?

If you are about to leave your tenancy or have done so in the last 14 days you should contact SHAC’s Services Centre on 0845 074 3431. The operator will take the details and arrange for the work to be inspected.  At the time of inspection we will tell you what information we need and explain how any compensation is calculated.

WHAT IF I AM UNHAPPY WITH THE AMOUNT OFFERED?

After the work has been inspected and calculated you will be informed of the compensation figure, usually within 21 days.   If you are not happy with this you should write to us stating you wish to appeal and outlining your reasons. Your claim will be reviewed then by a manager within 21 days.

 

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